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Support Consultant

Role Objectives

Responsible for successful handling of support tickets and responses in a timely manner based on SLA targets. Ability to perform multitasking on multiple projects and set priority. Able to work independently and follow up on user requests.

Key Accountabilities & Responsibilities:

Provide support to clients based on Standard Operating Procedures (SOP) and Service Level
Agreement (SLA)
Act as first level support for all incidents to ensure prompt resolution and maintain customer satisfaction
Providing timely and accurate customer feedback
Managing multiple cases at one time
Documented out functional specification on any enhancement and changes
Work closely with Development team on bugs fix, Gap Resolutions, and Change Request on business requirements
Follow-up with customers to ensure the problem is resolved
Attention to detail and good problem-solving skills
Ability to give presentation
Proactively develop a knowledge on industry processes, technology and elements

Support Consultant Requirements:

Possess Degree in Business Administration / Management /Industrial Management / Any relevant
1+ years or more working experience in related field
Exposed to construction and property development industry is an added advantage
Knowledge on JD Edwards EnterpriseOne
Competency in Microsoft Office (Word, Excel, Power Points, Outlook)
Knowledge in SQL
Able to speak English and Bahasa (Mandarin is an added advantage)
Familiar with property and construction activities & processes
Strong Collaborative Skills, Positive Attitude, High Energy
Ability to liaise between customer and technical development teams
Innovative, team player, passionate and highly committed
Good written and verbal communication

CAREERS

Support Consultant

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